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shipping & returns

shipping

i ship worldwide! for all orders, i use canada post or a third party carrier (for non-sticker items). to keep shipping costs as affordable as possible, stickers and prints will be sent in a flat envelope as untracked lettermail. please note that i am not responsible for any lost, untracked mail. non-sticker items (such as jewelry) will be shipped in a bubble mailer as a tracked parcel (tracking information provided upon shipment). 

i take 2-4 business days to process orders and shipping times are determined by canada post/third party carrier estimates. please note that shipping times may be affected by covid! 

returns

while i do not accept any returns, if you have any issues or concerns with your order, please reach out to me at https://heysoosie.com/pages/contact-me.